Alpha Translate

Privacy Policy

Last updated: September 8, 2026

What the app stores

Alpha Translate stores only the data needed to provide translation, localization, billing, and support features for a Shopify merchant. This can include the shop domain, Shopify app sessions, app settings, selected languages and currencies, translation job metadata, usage counts, logs, and failed translation records.

Translation content

When a merchant starts a translation job or enables autopilot, selected store content is processed by the translation services operated for Alpha Translate. Merchants do not need to create a separate provider account or configure a provider credential.

Managed service

Service credentials are controlled on Alpha Translate servers and are never requested from or returned to merchants in the browser.

Customer personal data

The app does not use a customer-record directory for translation. Store content selected by a merchant or information sent to support may nevertheless contain personal data. Please avoid including personal information that is not needed for translation or support. Contact support for an access or deletion request involving such information. Receiving a Shopify privacy notification does not by itself establish that every copy has been deleted. To handle these notifications, we store an encrypted request containing the customer identifiers provided by Shopify, related order identifiers, and request metadata. Access is restricted to authorized operators. Review actions and completion references are recorded for auditing.

Data deletion

Uninstallation and Shopify shop redaction notifications initiate cleanup of shop-scoped data in the app database, including sessions, settings, usage events, translation jobs, job logs, task records, memory entries, benchmarks, rollback records, and job failure records. Cleanup of the active database is separate from removal of backup copies and information held in support systems.

Data retention

Translation job metadata, audit events, and rollback records support job monitoring, retries, and undoing URL changes. Recovery backups can retain earlier copies after active database cleanup. These copies have separate retention and maintenance processes; uninstalling the app does not immediately remove them. Contact support to request confirmation of the scope and status of deletion, including retained backups and support records. Closing a privacy request removes its encrypted customer identifiers from the active request record, while request metadata and its audit trail remain. Closing that record does not itself delete information held in other systems.

Data sharing

Alpha Translate does not sell merchant data. Data is shared with Shopify and the translation, hosting, and support service providers needed to operate and secure the app. Providers receive only the data needed for their part of the service. Messages sent through the in-app support chat are processed by tawk.to. Internal privacy reminders use Telegram and contain aggregate request counts, not customer names, contact details, or request contents.

International processing and security

Shopify content and app metadata can be processed in countries other than the merchant's country. We use access controls, encrypted transport, restricted service credentials, and operational logs to protect this data. No internet service can guarantee absolute security.

Merchant rights

Merchants can request access, correction, export, or deletion of app-held shop data by contacting support. Requests are verified against the Shopify shop before disclosure or deletion.

Contact

For privacy questions, contact geoffreyconcas222@gmail.com.